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Need assistance?

 

If you have questions or you encounter problems while using Villo! you can contact us:

 

phone

             or +32.2.274.22.41

 

Or you can take a look at our FAQ.

 
 

Download here the

General Conditions

of Access and Use of the  Villo!

Day or week ticket

You can purchase a day or week ticket at the stations by using your bank card.

You can rent a bike as often as you want during the validation period of the ticket.

The first 30 min are free. Then you pay the appropriate hire rate.

How to purchase a day or week ticket?

You can purchase a day or week ticket at every station that is equipped with a card reader. You just follow the instructions on the screen.

Renting a bike

To rent a bike you enter the code on your ticket and your PIN.

   

Always keep your ticket. You will need this if a problem occurs.

   
 

 

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