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If you have questions or you encounter problems while using Villo! you can contact us:



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Or you can take a look at our FAQ.


Download here the

General Conditions

of Access and Use of the  Villo!

Day or week ticket

You can purchase a day or week ticket at the stations by using your bank card.

You can rent a bike as often as you want during the validation period of the ticket.

The first 30 min are free. Then you pay the appropriate hire rate.

How to purchase a day or week ticket?

You can purchase a day or week ticket at every station that is equipped with a card reader. You just follow the instructions on the screen.

Renting a bike

To rent a bike you enter the code on your ticket and your PIN.


Always keep your ticket. You will need this if a problem occurs.


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