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Need assistance?

 

If you have questions or you encounter problems while using Villo! you can contact us:

 

             or +32.2.274.22.41

 

Or you can take a look at our FAQ.

 

 

Download here the

General Conditions

of Access and Use of the  Villo!

1 year card

1 year card

You are using Villo! regularly to go to work or to have got some shopping to do?

For only €33,60 (€32,60 with the MOBIB card) you can rent a bike for 1 year whenever you feel like it.

The first 30 min are free. Then you pay the appropriate hire rate.

 

Renting a bike

Using your card, you can rent a bike in no time. You only have to swipe your card over ther card reader at the terminal or bike stand.

     

A yellow bike stand has a card reader and has the 'contactless pass' symbol.

 

A blue bike stand does not have a card reader. You have to use your card at the terminal.

lecteur jaune

 

lecteur bleu

     

Your account

You can use your card to check your Villo! account and to get an overview of your past travels. You can check this at every station or via 'Consult your account' on this website.

 

Purchasing a 1 year card

You can purchase your 1 year card online by using your bank card via a secured payment.

You can also take out a subscription by direct debit. For a 1 year card, complete the subscription form an return it to us by mail. We process your request as soon as possible.

Purchasing a 1 year card only takes a couple of minutes.

 

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