Why is a bond required when hiring a bicycle? In what way does the bond provide a guarantee?
The bond allows us to hold the user liable, to avoid theft and loss of bicycles and to encourage users to return their bike to a docking station within 24 hours’ time. If the bicycle is not returned within 24 hours, the bond will be charged to your account.
The long term users (subscribers) will find the bond has no impact on the bank account unless the bicycle is not returned. If you are hiring the bicycle for a short time, the amount of the bond of €150 will be blocked on your account (Bancontact/Maestro) or on your (Mastercard/Visa). The amount will not be withdrawn but the user will have no access to it within the duration of the bond (one to two weeks, depending on the bank).
If the user fails to comply with the General Conditions of Access and Use of the Villo! service, the amount of the bond can be charged to your account partially or in full.
In order to hire a bicycle for a short term, you need to ensure that a sufficient balance is available in your account (>150€).