General questions / FAQ / How does it work? / Brussels

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Brussels, Belgium 05/09/2010

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General questions

Before using Villo, please read the general conditions of access and use. The document answers all your questions on conditions of use and the specific features of self-hire bikes.

Are the general conditions of access and use mandatory?

Long-term and short-term subscribers must accept the general conditions of access and use. These conditions inform you of your rights and obligations when using the service. For short-term subscriptions, you will be required to indicate acceptance of the general conditions of access and use in order to proceed to the next stage and be able to take out a bike.

Do I need insurance?

You must have third party liability insurance in order to use Villo!.

Can I rent a bike for several days?

The self-hire bike was designed for short journeys. Stations are approximately 450 metres apart for easy access, so that you can pick up or return a bike whenever you want. The maximum period of use authorised is 24 hours.

Do I get a free half-hour just once, or on every journey?

Every time you take a bike, the first half-hour is free.

What do I do if I lose my card?

If you lose your long-term subscription card, contact the Villo call centre without delay. You will be issued with a new card at a cost of 5 €.
Short-term subscribers do not have access to this service.

What do I do if I have an accident on the bike?

In the event of an accident, inform JCDecaux at the Villo! call centre within 24 hours of the accident. The bike is your responsibility until it is returned to a stand. You can also wait for a JCDecaux agent to arrive and hand over the bike in person.

What do I do if the bike is stolen?

Declare the theft to the police within 48 hours and contact the call centre within 24 hours of the theft.
Send a copy of the police report to Villo! at the following address:

Villo!
JCDecaux Belgium
Allée Verte 50
1000 Bruxelles

What do I do if I get a puncture?

If you get a puncture, return the bike to the nearest station, lock it to a stand for security and contact the call centre.

What do I do if I am unable to return a bike correctly?

When you return your bike, wait for the beep that tells you it has been properly locked to its stand. If you realise that the bike has not correctly locked into place, contact the call centre.

Can I lend my Villo! card or ticket to someone else?

Since you are responsible for the bike you take, we strongly recommend that you do not lend your long-term or short-term card. When you take out a subscription, you undertake to respect the general conditions of access and use and you are legally liable.

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1 year card

For € 30 par year, you can enjoy the following benefits:

- Unlimited use of Villo!

- First 30 minutes for free.

You can also buy a day or week ticket in one of the stations.

Tariffs

Need assistance?

If you have questions or you encounter problems while using Villo! you can contact us:

Or you can take a look at our FAQ.