FAQ / How does it work? / Brussels

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Brussels, Belgium

Need assistance?

If you have questions or you encounter problems while using Villo! you can contact us:

Or you can take a look at our FAQ.

Attention! As from the 15th of February the General Conditions of access and use of the Villo! Service change!

Download here the new version.

FAQ

You have checked out how the system works, but you still have questions about the service. Villo! answers all your questions about the stations, the subscription system and the bikes.

Contact

A bike incorrectly returned to its stand? A question about the subscription system? For more information about Villo! or if you have any problems, contact Villo! Customer Service on 078 05 11 10.

Find out more

Subscriptions

Annual, 1 Day or 7 Day: you have a choice of options. Check the FAQs to find out more about the subscription system and its advantages.

Stations

Find out more about how the stations work. If you still have questions about using the terminals and stands, the FAQs offer advice on how to make the most of Villo.

General questions

Before using Villo, please read the general conditions of access and use. The document answers all your questions on conditions of use and the specific features of self-hire bikes.